Privacy Policy

 

In this policy we refer to Euro Salon Supplies Limited as “we”, “us” or “our”.

We have this Privacy Policy because we are committed to protecting your privacy. We understand that it is important for you to know how we collect, store and use your personal information. 

When you visit our website and/or purchasing something from us, you engage in our “Service”.

We only collect information about you in order to provide this Service, to communicate with you, or to make our Service better.

 

We do not sell your personal information to data brokers and we don’t sell your information to other companies that want to spam you with marketing emails.

PERSONAL INFORMATION

In this policy, “personal information” means the same as it does in the Privacy Act 2020 (“Privacy Act”). In general terms, this includes any information that can be used to personally identify you. This may include (but is not limited to) your name, age, address, contact details (including phone numbers and email addresses), including your payment information. If the information we collect personally identifies you, or you are reasonably identifiable from it, then the information is considered personal information.

 

PERSONAL INFORMATION WE COLLECT 

We may collect the following types of personal information:

• Name
• Delivery, mailing or street address
• Location
• Email address
• Telephone number
• Age or birth date
• Details of the products and services you have purchased from us or which you have enquired about, together with any additional information necessary to deliver our Service.
• Any other personal information that you provided to us directly or indirectly when using our Service.

 

HOW WE COLLECT THIS INFORMATION

We collect this personal information from information that you have provided to us, from information we collect automatically when you access our Service or from third parties.

Information You Provide to Us 

Here are some examples where we collect information that that you have provided directly to us.

When you process an order 

If you buy something from our store, you supply certain basic information about you such as your first and last name, your email address and you shipping address, so we are able to process your order. 

When you make an online payment 

If you proceed to buy something from us, you provide additional information to enable the transaction to be processed, such as the name on your credit card and other credit card information. 

When you complete an Account Application Form 

If you apply for a cash or credit account, you may provide additional personal information relating to your identity, such as a driver’s license or passport.

When you interact with us on social media or communicate with us by email or phone

You may also provide information about you when you communicate with us about a support question, respond to surveys, or sign up for a newsletter. We store a copy of these communications, which may also include any phone conversations (we will always advise you at the beginning of the call, if we wish to record the call).

Information We Collect Automatically

We collect some information automatically when you visit our store to access our Service. This is done through the use of cookies, which are small text files that are stored in a browser-related file on your computer’s hard drive when you use our web site. Cookies are NOT viruses. They are not compiled pieces of code so they cannot be executed nor are they self-executing. Accordingly, they cannot make copies of themselves and spread to other networks to execute and replicate again.

Cookies are widely used on most major web sites. Websites read the information collected through these cookies every time you return to the website and every time you perform an action on the website. 

The length of time that a cookie remains on your computer will vary. For example, “session” cookies are removed from your computer after 20 minutes, login cookies last for two days, and if you select “remember me” the cookie that is placed on your computer is intended to remain forever.

Shown below are the types of information we collect automatically through these cookies, when you visit our store to access our Service.

Log information: 

Like most online service providers, we collect information that web browsers, mobile devices, and servers typically make available. This may include such information as the browser type, IP address, unique device identifiers, the date and time of access, operating system, and mobile network information. 

Usage information: 

We collect information about your usage of our Service. For example, we collect information about the actions you perform. We also collect information about what happens when you use our Services (e.g. your page views, searches, etc.). We use this information to understand how people use our Service, so we can make our Service better.

Location information: We may determine the approximate location of your device from your IP address. We collect and use this information to, for example, calculate how many people visit our Service from certain geographic regions. We may also collect information about your location via our mobile app’s, if you allow us to do so through your mobile device operating system’s permissions.

In summary, we use cookies to :

• Help us identify and track visitors, usage, and access preferences for our Service. 
• Provide you with a personalized experience by providing insights on your interests so we can send you relevant communications, which we also allow you to block.
• Assist us to monitor and help make the use and navigation of our website a smoother more pleasurable experience for you

Information provided by third parties

Examples would be :

• information provided from the credit references, which you may have provided, if applying to open a credit account. 
• Information from our collection agency (which you gave us permission to contact when applying for a credit account)
• Information from other users or third parties that have sent us correspondence about your activities or postings on our site.

How do we use and process this information?

We may use your personal information :

• To verify your identity;
• To provide you with our Service;
• To measure, gauge, and improve the effectiveness of our Service;
• To protect the security and integrity of our website and our business;
• To communicate with you. (If we send you information about our products, services and promotions that may be of interest to you, we make it easy for you to opt out of these communications at any time);
• To personalize your experience; 
• To enforce or apply our Terms of Service;
• To meet our legal, tax and regulatory requirements; and
• For any other use that you authorise

 

Legal Bases for Collecting and Using Information

Our legal grounds for processing information about you under current data protection laws, is that the use of your information is based on the grounds that:

• The use is necessary to meet our commitments to you under the applicable terms of service or other agreements with you or is necessary to administer your account.
• We have a legitimate interest in using your information, for example, to provide and update our Service; to communicate with you; to improve our Service so that we can offer you an even better user experience; to safeguard our Service; to measure and improve the effectiveness of our advertising; to personalize your experience; and to monitor and prevent any problems with our Service.
• The use is necessary for compliance with a legal obligation.
• The use is necessary in order to protect your vital interests or those of others.
• You have given us your consent, for example, when applying for a credit account you provided your consent to allow us to contact the credit references you provided and also pass your information to our credit agency, or you have accepted the placement of certain cookies on your device to access and analyse them later on.

How Long We Keep Information

We generally discard information about you when we’re not legally required to keep it or it’s no longer needed for the purposes for which we collect and use it, as described in the section above on “How do we use and process this information?”. 

In some instances, we might need to retain certain data even if you ask to delete it, for example, we may need to keep records for tax reasons or fraud detection. 

Security

We work very hard to protect information about you against unauthorized access, use, alteration, or destruction, and take all reasonable measures to do so. Our store is PCI-DSS compliant (a very strict industry standard with requirements for the security of credit card information). All transactions are processed through a secure certificate using the Stripe payment gateway. Your credit card details are not held by Euro Salon Supplies and cannot be accessed by Euro Salon Supplies staff.

However, we cannot prevent, and are not responsible for, interception or “hacking” of information transmitted through the Euro salon Supplies website by unauthorised third parties. Accordingly, any information you provide us is transmitted at your own risk.

Choices

You have several choices available when it comes to information about you:

Limit the information that you provide: 

When using our Service you can choose not to provide optional account information, profile information, and transaction and billing information. Please note, if you do not provide this information, certain features of our Service may not be accessible.

Limit access to information on your mobile device: 

Your mobile device operating system should provide you with the option to restrict our ability to collect certain information such as your stored information or location information via our mobile apps. If you choose to limit this, you may not be able to use certain features.

Opt out of marketing communications: 

You may opt out of receiving promotional communications from us. If you opt out of promotional communications, we may still send you other communications, like those about your orders, deliveries and your account. 

Set your browser to reject cookies: 

You can usually choose to set your browser to remove or reject browser cookies before using our website,  with the drawback that certain features of our website may not function properly without the aid of cookies.

Close your account: While we’d be very sad to see you go, if you have an account you can close your account if you no longer want to use our Service. Please keep in mind that we may continue to retain your information after closing your account, for example, when that information is reasonably needed for our legitimate business interests, or is required to meet our legal or regulatory requirements.

 

Your Rights

You also have certain rights regarding your personal information, like the right access, change and delete the personal data that you have provided to us. We provide you with ways in which you can alter your personal data, including changing your email address, password, phone number, etc. If you request that we delete any personal data we hold about you, this does not include any data we are obliged to keep for administrative, legal, or security purposes. You are entitled to access and correct your information at any time by contacting us or viewing your details on your account page.

Sharing Information

How We Share Information

We may share your personal information where we consider it necessary to be able to provide our Service to you. We share information about you in limited circumstances, and with appropriate safeguards on your privacy. We may supply your personal information :

• • To parties that supply or support our website and other IT systems or data storage services.
  • To payment providers that process your credit and debit card information.
  • To our debt collection agency
  • To courier companies that ship your orders
  • To fraud prevention services that allow us to analyse fraudulent payment transactions

• Where such disclosure is required to meet legal obligations or regulatory requests from a government regulatory authority 

• Where such disclosure is reasonably necessary to protect the property or rights of Euro Salon Supplies, third parties, or other users.
• To those that assist us with our marketing efforts (e.g., by providing tools for identifying marketing groups or improving our marketing campaigns)
• To those that help us understand and enhance our Service (like analytics providers)
• To any person authorised by you.

 

Control of your password

You are responsible for all actions taken with your username, email address and password. Therefore, we do not recommend that you disclose your Euro salon Supplies password to any third parties. If you choose to share your username, email address and password or your information with third parties, you are responsible for all actions taken with this information. It is also important that you review that third party’s privacy policy.

 

Links to External Websites

Our website may contain links to external websites. We recommend that you check the privacy policies of websites you choose to link to from this website so that you can understand how those websites collect, use and share information. We are not responsible for the privacy policies or other content on websites linked from our website.

 

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website. These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content. 

 

Updates 

From time to time, we make changes to our information practices or alter the functionality of our website. We always update this statement accordingly, so we encourage you to periodically review this page for the latest information on privacy practices at Euro Salon Supplies.

 

Contacting Us About These Rights

You can usually access, correct, or delete your personal data using your account settings and tools that we offer, but if you aren’t able to or you’d like to contact us about any questions you may have regarding our privacy policies, please contact us by e-mail at  info@eurosalonsupplies.co.nz