Frequently asked Questions

How is Euro Salon Supplies different from other suppliers?

We do not tie you to contracts, targets or minimum quantities.

We simply offer great service and professional products at competitive prices, along with a healthier choice for you and your clients. 

How do I order. Do I need an account to be able to shop?

TRADE customers need to complete either a Credit Account Application Form or a Cash Account Application Form and have an account opened, before placing an order.

Click here to complete your online Credit Account Application or, download this form and email it to info@eurosalonsupplies.co.nz

Click here to complete you online Cash Account Application or, download this form and email it to info@eurosalonsupplies.co.nz

Once registered you will be able to access wholesale prices on the website to shop online.

How long will my order take to arrive?

Orders are dispatched 1 – 2 days from the date you place your order. Once your parcel has been picked up by our courier company, you will receive an confirmation email. Please allow 2-3 working days from the dispatch notification email date to receive your order. 

If you are Rural Delivery, your order will be processed through your local post office and may take longer.

We do not pack orders over the weekends or on public holidays.

Please refer to our Shipping and Returns Policy.

Do you require a signature for deliveries?

Our standard service is SIGNATURE REQUIRED.

If no one is available to sign for the package, the courier will leave a calling card, so you can arrange to collect it from the courier depot

If you have special delivery instructions, we can often accommodate these.

Please refer to our Shipping and Returns Policy

Can I pick up my order?

Yes, please phone the office in advance if you wish to collect your order

How will I know if my order has been dispatched?

Once your order has been dispatched from our warehouse, you will receive a notification email from our courier company, that your order has been picked up, with a Tracking Number. You can use this number to track your order and its delivery progress.

I have not received an email confirming that you have received my order?

Depending on your spam filters, your confirmation email may have been forwarded to your junk folder – please review your junk folder.

Do you charge for freight?

There is a small freight charge. You are only charged a flat fee, no matter how many parcels are required to make up your order.

– Auckland Metropolitan area : $9.00
– Outside Auckland (South to Thames/Hamilton, North to Whangarei) : $11.00
– All other areas in the North Island : $13.50
– South Island, incl. Waiheke Island : $22.00

– Extra for Rural Delivery : $8.00

Do you have a showroom?

Yes, our showroom and office are located at 48C Parkway Drive, Rosedale 0632, Auckland. 

Feel free to pop in and speak to our team from 9am-4pm Monday to Friday. Please call in advance for any technical inquiries.

 Do you offer technical training?

Yes. Lissa, our technician, is available for technical training and advice. 

To contact Lissa, please send an email via this website. For urgent assistance, contact Lissa directly on 0272388501.  

How do I reset my password?

Click ‘Trade Login’ at the top of the page, above the navigation bar.

Click on the “Forgot Password?’ link, which prompts you to enter your email address.
Check your inbox for a password reset email, with instructions on how to reset the password to your account. (If you do not receive this within a few minutes, please check your junk email folder).

How do I add the Euro Salon Supplies website to the home pages on my mobile?

Android

Launch Chrome for Android and open the website or web page you want to pin to your home screen. Tap the menu button and tap Add to home screen. You’ll be able to enter a name and then Chrome will add it to your home screen.

iPhone, iPad, & iPod Touch

Launch the Safari browser on Apple’s iOS and navigate to the website or web page you want to add to your home screen. Tap the Share button on the browser’s toolbar — that’s the rectangle with an arrow pointing upward. It’s on the bar at the top of the screen on an iPad, and on the bar at the bottom of the screen on an iPhone or iPod Touch. Tap the Add to Home Screen icon in the Share menu.

Our Euro Salon Supplies icon will appear on your home screen, and just like any other app. and you will be able to drag it around and put it wherever you like.

Can’t find the answer you are looking for?

Phone us now on 09 4880499 / 0800 880 499  to speak to a real person who can help.